FCPS DTI Tech Support Helpdesk

Our Mission Statement:  "To work together as motivated professionals supporting the use
of technology in Frederick County Public School's dynamic educational environment."


If you need assistance, there are several ways FOR STAFF to contact Tech Support:

 HelpDesk Phone:  x45310 (internal) or STAFF ONLY 301-644-5310 (external)    For STAFF

           Monday-Friday 7am to 5pm           

 Please note: Helpdesk is on a 12 month support staff work schedule (closed major holidays and Fridays during summer)


  Email:    STAFF ONLY  webhelpdesk@fcps.org    (generates a ticket) 


  Open a Ticket:  STAFF ONLY  WebHelpDesk   

Look for the orange and white life preserver on your desktop (central & front offices) or the Application Menu (instructional), to create a ticket!


Augmentative Communication Technology Team -- https://fcpsactt.weebly.com/



eSchool Helpdesk -- x45433 -- eSchool.Scheduling@fcps.org

  TAC, ReportNet, ESchool

  HAC - Parents must call their childs school for assistance
staff members contact the eSchool helpdesk on behalf of parents


PeopleSoft Helpdesk -- x45322 -- BSG.Helpdesk@fcps.org

  Employee Self Serivce, PS Financials or PeopleSoft HR


Substitute Helpdesk -- x45120





PDF icon Technology Resolution Guidelines91.38 KB

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