FCPS DTI Tech Support Helpdesk

Our Mission Statement:  "To work together as motivated professionals supporting the use
of technology in Frederick County Public School's dynamic educational environment."
Tech Support Helpdesk Staff are ready and willing to help with your Technology Issues.

Helpdesk Hours:  7am to 5pm, Monday - Friday (closed major holidays and Fridays during summer)

  • Greg Armentrout, CSS II
  • Robbie Atkins, SSS
  • Alex Collins, CST
  • Ron Cool, CSS II
  • Karen Florwick, CSS II
  • David Goto, SSS
  • Michael Moss, SSS
  • Nick Pingatore, SSS
  • Mary Reed, SSS
  • John Soluri, SSS
  • Becky Thompson, CSS II

Please read "Technology Resolution Guidelines" below:  

If you need assistance, there are several ways to contact Tech Support:

 HelpDesk Phone:  x45310 (internal) or 301-644-5310 (external)  

          Monday-Friday 7am to 5pm           

  Please note: Helpdesk is on a 12 month support staff work schedule (closed major holidays and Fridays during summer)


  Email:      webhelpdesk@fcps.org    (generates a ticket) 


  Open a Ticket:    WebHelpDesk   

Look for the orange and white life preserver on your desktop (central & front offices) or the Application Menu (instructional), to create a ticket!

PDF icon Technology Resolution Guidelines91.38 KB

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