If you are experiencing issues with your account here are some tips and tools to help.

Staff accounts

• Password Reset Service - enrollment is required prior to needing to use the services below
  • All these services are available from a number of locations - Employe Portal, FCPS eMail,and FCPS device login screen
  • Unlock a locked account
  • Reset a password when the current password is unknown
• Password requirements - see the sidebar on this page

Student accounts

• Students will have to see their school's User Support Specialist or equalivent to manage account issues

Instructional videos

Enrolling in Password Reset Service

Unlocking an account in Password Reset Service

Resetting a forgotten password in Password Reset Service