If you are experiencing issues with your account here are some tips and tools to help.

Staff accounts

• Password Reset Portal - enrollment is required prior to needing to use the services below
  • All these services are available from a number of locations - Employe Portal, FCPS eMail,and FCPS device login screen
  • Unlock a locked account
  • Reset a password when the current password is unknown
  • Change a password when the current password is know
• Minimum password requirements
  • Can not be any of your last 10 passwords
  • Can not contain account name or parts of user's full name that exceed two consecutive characters
  • Be at least eight characters in length
  • Contain at least one characters from at least three of the following four categories
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic “special” characters (for example: !$#%)

Student accounts

• Students will have to see their school's User Support Specialist or equalivent to manage account issues