If you are experiencing issues with your account here are some tips and tools to help.

Staff accounts

  • Password Reset Portal - enrollment is required prior to needing to use the services below
  • Minimum password requirements
    • Can not be any of your last 10 passwords
    • Can not contain account name or parts of user's full name that exceed two consecutive characters
    • Be at least eight characters in length
    • Contain at least one characters from at least three of the following four categories
      • English uppercase characters (A through Z)
      • English lowercase characters (a through z)
      • Base 10 digits (0 through 9)
      • Non-alphabetic “special” characters (for example: !$#%)

Student accounts

  • Students will have to see their school's User Support Specialist or equalivent to manage account issues