Welcome to Tech Support


Our Mission Statement:  "To work together as motivated professionals supporting the use

of technology in Frederick County Public School's dynamic educational environment."


 

The Tech Support Department provides information and assistance on all aspects of technology as it relates to problem resolution in the following areas: 

  • FCPS hardware, hardware upgrades and Troubleshooting 
  • Software installations, Updates and Troubleshooting 
  • Network Connectivity Issues
  • Network/Email Account Issues  
  • Telephone, Avaya and Unified Messaging Issues
  • Testing Issues Related to Device, Readiness and Connectivity
  • and Other Technology Issues

Audio Visual - Access Control Systems - AVAC Shop

  • Building Access Control, Security, and Alarm Systems
  • Audio Visual SystemsAI Phones, PA and Auditorium Control Systems 
  • Sound Systems (Classroom, Gym, and Cafeteria)
  • School Clocks and Bells
  • Scoreboards, School Marquees

Fire Alarm Systems remain with the EBS Shop in our Maintenance Department  - please use Maintenance Direct to request Fire Alarm assistance. 


 If you need assistance, there are several ways FOR STAFF to contact Tech Support:

 HelpDesk Phone:  x45310 (internal) or STAFF ONLY 301-644-5310 (external)    For STAFF

      Monday-Friday 7am to 5pm           

  Please note: Helpdesk is on a 12 month support staff work schedule (closed major holidays and Fridays during summer)

 

  Email:    STAFF ONLY   webhelpdesk@fcps.org    (generates a ticket) 

 

  Open a Ticket: STAFF ONLY  WebHelpDesk   

Look for the orange and white life preserver on your desktop (central & front offices) or the Application Menu (instructional), to create a ticket!

 

Augmentative Communication Technology Team -- https://fcpsactt.weebly.com/

 


Tech Support  - Contact Information

Supervisor Doug Favorite
Administrative Secretary Kristine Bainbridge
   
Client Service Specialist (CS2) Greg Armentrout
  Ron Cool
  Alex Collins
  Karen Florwick
  Becky Thompson
   
Client Services Technicain (CST) Jesse Beck (Assigned to Central Office)
   
System Support Specialist (SSS) Robbie Atkins
  David Goto
  Michael Moss 
  Nick Pingatore 
  Mary Reed 
  John Soluri 
   
Technology Support Specialist (TS2) Robert Davis
  LuAnne Ewing
  Brian Hitchcock
  Connie Kinna
  Stefanie Roberts
  Teresa Sell
  Kelly Sine
  Barbara Stevens
  Beth Sulcer
  Laurie Ward
   
ACTT Team Leader Amy Boehman-Pollitt
   
ACTT User Support Specialist Laurie Bohanan
  Tresa Brown
  Angela Shanton
  Christopher Root
   
Electronic Business System Tech II Jeffrey Cook
   
Electronic Business System Tech I Brian Biser
  Brian Gembe

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