Our Mission Statement: "To work together as motivated professionals supporting the use
of technology in Frederick County Public School's dynamic educational environment."
The Tech Support Department provides information and assistance on all aspects of technology as it relates to problem resolution in the following areas:
- FCPS hardware, hardware upgrades and Troubleshooting
- Software installations, Updates and Troubleshooting
- Network Connectivity Issues
- Network/Email Account Issues
- Telephone, Avaya and Unified Messaging Issues
- Testing Issues Related to Device, Readiness and Connectivity
- and Other Technology Issues
Audio Visual - Access Control Systems - AVAC Shop
- Building Access Control, Security, and Alarm Systems
- Audio Visual Systems, AI Phones, PA and Auditorium Control Systems
- Sound Systems (Classroom, Gym, and Cafeteria)
- School Clocks and Bells
- Scoreboards, School Marquees
Fire Alarm Systems remain with the EBS Shop in our Maintenance Department - please use Maintenance Direct to request Fire Alarm assistance.
If you need assistance, there are several ways FOR STAFF to contact Tech Support:
HelpDesk Phone: x45310 (internal) or STAFF ONLY 301-644-5310 (external) 
For STAFF
Monday-Friday 7am to 5pm
Please note: Helpdesk is on a 12 month support staff work schedule (closed major holidays and Fridays during summer)
Email: STAFF ONLY webhelpdesk@fcps.org (generates a ticket)
Open a Ticket: STAFF ONLY WebHelpDesk
Look for the orange and white life preserver on your desktop (central & front offices)
or the Application Menu (instructional), to create a ticket!
Augmentative Communication Technology Team -- https://fcpsactt.weebly.com/
Tech Support - Contact Information
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