Welcome to Technology Support

 

Supervisor:  Doug Favorite

NEED HELP:  Issues should be directed to the Data Helpdesk by calling 301-64(4-5310), or you can email the data.helpdesk@fcps.org or look for the orange and white Life Preserver on your desktop (central and front offices) or in the application menu (Instuctional), click on it and open a ticket.

The Support Division of Technology Services provides information on all aspects of technology as it relates to problem resolution in the following areas: 

  • FCPS hardware, hardware upgrades and Troubleshooting 
  • Software installations, Updates and Troubleshooting 
  • Network Connectivity Issues
  • Network/Email Account Issues  
  • Telephone, Avaya and TeleSoft Issues
  • Personnal Cellular Devices Setup Information Only
  • Testing Issues Related to Device, Readiness and Connectivity
  • and Other Technology Issues

Here you will find information on processes for obtaining support, links to information on other parts of the Website to be used as tools to gain knowledge of processes or resolve issues.

Organizational Chart

Supervisor Doug Favorite
Tech Shop Secretary Jan Bianchi
   
Client Service Specialist Level II   Greg Armentrout
   
  Ron Cool
  Karen Florwick
   
Client Services Technicain I Michael Moss  (Assigned to Central Office)
   
System Support Specialist Nick Pingatore
  Mary Reed
  Rebecca Thompson
   
Technology Support Specialist Level I LuAnne Ewing
  Connie Kinna
  Stefanie Roberts
  Teresa Sell
  Kelly Sine
  John Soluri
   
Technology Support Specialist Level Il Carole Carr
  Barbara Stevens
  Beth Sulcer

 

The Client Service Specialists Team, Client Services Technician  and the System Support Specialists Team work on the Helpdesk answering phones as well as in the field solving technical issues.  Both of these groups work from a queue based system of work orders.  

Technology Support Specialists are assigned around 8 schools and require work orders through our work order system Solarwinds from building level Tech Coordinator or User Support Specialist unless other arrangements have been decided by the TS2 and the school based Technology Support.

Questions or suggestions about the Support division of the Technology Services website should be directed to the Tech Support Group Supervisor, Doug Favorite.

 

 

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