Need Emergency Support Services? Call 211 for Systems Navigation at MHA

What is Systems Navigation?
Systems Navigation is a program of the Mental Health Association of Frederick County with support from the Office of Children and Families and the Governor’s Office for Children. The service is available to assist families who have children with multiple or intensive needs navigate the complex systems of care.
What does a Systems Navigator do?
The Systems Navigator works closely with families to provide:
  • Coordination of services
  • Support
  • Information and Referral
  • Advocacy
  • Empowerment
  • Follow-up
What services are offered?
The Systems Navigator will identify the needs and strengths of each family, with a focus on coaching natural supports. The navigator will address barriers in accessing resources and services, and work collaboratively with other agencies to meet the needs of each family. Families will work with the navigator to develop and implement a family plan, and the navigator will follow-up with families periodically to discuss progress.
What are the eligibility requirements for Navigation Services?
A family who has a child birth through 21 years of age with intensive needs
  • Behavioral
  • Developmental
  • Emotional
  • Physical Health
  • Educational
  • Mental Health
How do I access Navigation Services?
Dial 2-1-1. If you experience difficulties calling 2-1-1 you may dial 301-662-2255 or 1-800-422-0009 (outside of Frederick County)
Referral from an agency or individual
How long will it take for the Systems Navigator to respond?
The Systems Navigator will make initial contact with families within 24-48 hours following a referral
For more information, contact Hillary Banachowski at 301-663-0011 x161 or Lashelle Cardwell at 301-663-0011 x158.